LocalReview Direct Tenant Services Agreement

LRD is a software and messaging service provider. We provide the tools that let you send review requests by SMS to your own customers after a completed, paid job, and we carry those messages through our messaging provider.

LRD is not a lead generator. We do not sell, rent, supply or introduce consumer contacts, and we have no relationship or contract with your customers. Every message is sent on your behalf, identifies your business, and you are the sender of record.

You are solely responsible for obtaining, recording and retaining consent from every customer you message, and for honouring every opt-out. You represent that each number you submit belongs to a customer who completed a paid job or transaction with you and who agreed to receive a review-request text.

The standard verbal consent script is:

"Hi, this is [Business Name]. May we send you a text message with a link to leave us a Google review? If you say yes, you will receive review request text messages from [Business Name] at this mobile number, about 1 message per completed job. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase. Our privacy policy is at localreviewdirect.com/privacy."

LRD provides a one-page Customer SMS Review Request Consent Form you may use to record consent on paper. You keep your consent records. LRD does not require routine uploads of them and does not review them in the ordinary course.

You may not submit numbers obtained from:

• Purchased, rented, traded or leased contact lists
• Scraped, harvested or otherwise automatically collected numbers
• Numbers obtained from a third party who collected the consent
• Numbers from people who have not completed a paid job or transaction with you
• Numbers where consent was a condition of purchase

The platform is for review requests only. You may not use it to send:

• Marketing, promotions, discounts or upsells
• Political, charitable or fundraising content
• Loans, credit repair, debt collection, gambling or cannabis content
• Any content unrelated to requesting a review of a completed job
• Messages to a customer who has replied STOP

Full details are in the Acceptable Use Requirements.

US messaging requires A2P 10DLC brand and campaign registration. You must provide accurate business details. Approval is decided by the messaging provider and the mobile carriers — LRD cannot and does not guarantee approval, timing, deliverability or message throughput.

If we receive a complaint, carrier notice, elevated opt-out rate or other credible indication of a compliance problem, we may open a compliance review, ask you for evidence of consent for specific numbers, and pause outbound messaging for your workspace while the review is open.

We may suspend or terminate messaging immediately for prohibited use, false attestations, or a failure to respond to a compliance review. Non-messaging features of your workspace remain available during a messaging suspension wherever possible.

Your workspace data is isolated from every other workspace at the database level. You are the controller of your customer information; LRD processes it to operate the service. See the Privacy Policy.

Subscription fees, trials and billing are as presented in your workspace at the time of purchase. Either party may terminate with notice; unpaid balances remain due, and messaging stops on termination.

You indemnify LRD against claims arising from your messages, your consent practices, or your breach of this Agreement. To the maximum extent permitted by law, LRD's aggregate liability is limited to the fees you paid in the twelve months before the claim, and neither party is liable for indirect or consequential loss.

We may publish a new version of this Agreement. Material changes require acceptance in your workspace before messaging continues. Questions: support@localreviewdirect.com.

This document is provided for review by a qualified attorney before commercial reliance. It is not legal advice.