Privacy Policy

LocalReview Direct ("we", "us", "our") provides a platform that helps local service businesses ("businesses", "you") request Google reviews from their customers by SMS. This policy explains what information we collect, how we use it, and the choices you have.

Account and business data. When a business signs up we collect the business name, contact details, sign-in credentials, billing information (processed by our payment provider), and settings such as Google review links and message templates.

End-customer data. Businesses provide their customers' names and mobile numbers — manually, by CSV upload, or through connected payment/job systems (such as Stripe, QuickBooks, or PayPal) — solely so review requests can be sent.

Usage and technical data. We collect logs about platform activity, message delivery status, and system health to operate, secure, and improve the service.

We use information to:

• Provide the service: send review requests, track delivery, and display analytics;
• Process subscriptions and billing;
• Enforce messaging compliance (consent, opt-out, and frequency rules);
• Send service, support, billing, and alert communications;
• Maintain security, prevent abuse, and meet legal obligations.

Each business can only ever access its own data.

Mobile numbers collected for review requests are used only to deliver those requests and related transactional messages on behalf of the business the customer transacted with.

Mobile opt-in information, consent records, and phone numbers are not sold, rented, or shared with third parties for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except as required with aggregators and carriers to deliver messages, or as required by law.

We share data only with the providers needed to operate the service — for example cloud hosting and database services, our SMS delivery provider, our payment processor, and email delivery services. These providers process data under contract and only for the services they provide to us.

We retain data for as long as an account is active and as needed for legal, compliance, and audit purposes. We apply technical and organisational safeguards including encryption in transit, access controls, and tenant-level data isolation.

Businesses can review and update their data in the dashboard and may request export or deletion of their account data. End customers can stop SMS messages at any time by replying STOP. Depending on your location, you may have additional privacy rights; contact us to exercise them.

We may update this policy from time to time and will post the current version here. Questions about privacy can be sent to support@localreviewdirect.com.