Terms of Service

LocalReview Direct provides software that sends SMS review requests to a business's customers and tracks the results. By creating an account or using the service you agree to these terms. If you use the service on behalf of a business, you confirm you are authorised to accept these terms for that business.

You must provide accurate business and contact information, keep your credentials secure, and be responsible for activity under your account. The service is intended for legitimate businesses requesting reviews from their own genuine customers.

Paid plans are billed in advance on a recurring monthly basis through our payment processor. Free trials, where offered, convert to a paid subscription at the end of the trial unless cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period and no partial refunds are provided except where required by law. If a payment fails we may suspend messaging until the balance is resolved. Prices may change with reasonable advance notice.

You must not use the service to:

• Message people who have not done business with you or who have opted out;
• Send unlawful, deceptive, harassing, or misleading content;
• Offer incentives for reviews in violation of platform policies or law;
• Upload data you have no right to use, or attempt to access another business's data;
• Interfere with or probe the security of the platform.

We may suspend or terminate accounts that breach these rules.

Review requests are sent by SMS to customers of the business using the service. By providing a customer's mobile number, the business confirms it has a lawful basis and any required consent to contact that customer.

• Opt-out: recipients can reply STOP at any time to stop messages. Opt-outs are honoured immediately.
• Help: recipients can reply HELP for assistance, or contact support@localreviewdirect.com.
• Message frequency may vary based on the business's completed-job activity.
• Message and data rates may apply depending on the recipient's mobile plan.
• Carriers are not liable for delayed or undelivered messages.

Full details are in our SMS / Messaging Terms.

The service integrates with third-party platforms (Google, Stripe, QuickBooks, PayPal, carriers). Your use of those services is governed by their own terms, and we are not responsible for their availability or actions.

The service is provided "as is" and "as available". We do not guarantee that any particular number of reviews will be received or that reviews will be positive. To the maximum extent permitted by law, our aggregate liability is limited to the amounts you paid us in the twelve months before the claim.

We may update these terms from time to time and will post the current version here. Continued use after changes take effect constitutes acceptance. Questions: support@localreviewdirect.com.